What does the Samsonite Luggage Warranty Cover? | A Detailed Warranty Guide
Whenever buying a piece of luggage, one of the most important considerations is the warranty offered by the luggage manufacturer. A reliable warranty not only contributes to the buyer’s peace of mind but also shows the confidence of a brand in its luggage or any other products.
Among various luggage brands, Samsonite is one of the oldest, having been founded over a hundred years ago. Samsonite is still ruling the luggage industry because of its continuous efforts and dedication.
But the question of what the Samsonite warranty covers remains the same. In this guide, we’ll go through what is and isn’t covered by the Samsonite warranty, and what are the types of warranties that Samsonite offers.
By the end of this guide, you’ll be able to travel with confidence, ensuring that your investment is well protected.
Check out the Samsonite.com Warranty page her for full information.
Table of Contents
What does the Samsonite warranty cover?
Samsonite offers a limited warranty that covers only manufacturing defects. Samsonite’s warranty offers protection for several key components of their products and they ensure that you get the most out of your investments.
Let’s take a look at what they cover in their warranty:
- Manufacturing Defects: Unlike premium brands, Samsonite only covers manufacturing defects in their warranty. It covers any issue arising from defects in material or workmanship. This includes issues like faulty zippers, stitching coming out, poor assembly, or substandard material.
- Zippers and Handles: If you face any issue with your luggage zippers or handles, like them not working properly because of manufacturing defects, they’ll be covered under the warranty. The handle or zipper will either be repaired or replaced.
- Wheel and Frames: The warranty also covers issues that can come to your luggage wheel, or frame, such as when wheels get stuck, break, don’t roll smoothly or the frame bends because of manufacturing defects.
- Interior Components: When talking about the interior of luggage or any other product, Samsonite covers that as well. If there are any issues with interior components, including lining, compartments, and pockets.
Almost everything is covered under Samsonite’s warranty but the only condition is that the issue may be because of manufacturing defects. There are several things that are not covered under Samsonite’s warranty and you must be aware of them as well. Let’s take a look at them.
Related: How to Claim Samsonite Warranty?
What does the Samsonite warranty NOT cover?
Now you know what is covered under Samsonite’s warranty but knowing what is covered can not suffice, you must also be aware of the exclusions of Samsonite’s warranty as well. So let’s take a look.
- Accidental Damage: Damage caused by accidents, like dropping or mishandling the luggage or exposure to extreme conditions, is not covered by the warranty.
- Airline Damage: If your luggage is damaged by airlines or any other transport handlers, it will not be covered by Samsonite’s warranty. You might be aware that luggage getting damaged by baggage handlers or transportation is very common among airlines; in this case, you would need to file a claim with the airline you flew with.
- Misuse or Neglect: Another thing that is not covered is misuse of luggage. Luggage is made for a special purpose; if you overload it, use it for any other purpose, misbehave with it, or use it in any other way it’s not intended to be used, it will not be covered by Samsonite’s warranty.
Types of Warranties Samsonite Offers
There are mainly four types of warranties that Samsonite offers, each type of warranty comes with different perks, I’m breaking them down below to make it easier for you to understand.
Breakdown of the Warranty
- Samsonite will fix or replace your products if there are issues with material or workmanship.
- Only the original, first buyer or gift recipient can enjoy a warranty.
- Use only Samsonite authorized service centers for warranty repairs and keep in mind that other repairs void the warranty.
- The warranty starts from the date of purchase.
Key Consideration
As we mentioned above, there are mainly four types of warranties that Samsonite offers. The bullet points we explained above will be the same for all types of warranties; only the duration will be different.
For example, a 10-year warranty is applicable for 10 years from the date of purchase, and similarly, 5 and 3-year warranties are applicable for 5 and 3 years, respectively. The fourth limited global warranty is applicable for the lifetime of the buyer or the gift recipient.
Also Read: Samsonite Omni PC vs. Omni 2 (In-Depth Comparison)
Conclusion: Samsonite Warranty
Samsonite mainly offers four types of warranties: 10, 5, 3, and lifetime warranty. These warranties cover only manufacturing defects. Any defects caused by improper use, rough handling, or by airlines are not covered by Samsonite.
I hope this guide helped you, If you still have any questions, let me know in the comment section below, and we’ll be happy to assist you.
