How to claim Samsonite warranty? | A Step-by-Step Guide

No doubt, Samsonite is an extremely durable luggage brand and their suitcases serve really well, no matter what your purpose of traveling is. They are designed in such a way that they can withstand the ups and downs of travel.

However, even the most robust luggage can face issues with time. That’s where Samsonite’s stress-free warranty comes into play. But the main concern that you might encounter is how to claim Samsonite warranty.

Understanding how to claim Samsonite warranty can save you time, effort, money, and frustration. No matter if you’re facing broken zippers, damaged wheels, or any other type of defect in your luggage, in this guide, we’ll be covering a step-by-step process on how you can claim your Samsonite luggage warranty.

Let’s dive in.

Things to Gather Before Claiming Samsonite Luggage or Any Other Product Warranty

There are a few things that you need to claim your Samsonite warranty. This includes the following pieces of information:

• Product Name or SKU Number
• Proof of Purchase
• Detailed Description of the Issue
• Photos of Defect or Damage
• Buyer’s First and Last Name
• Email Address
• Phone Number
• Complete Address with Zip Code

Make sure to have all the above information so that your claiming process is smooth and seamless.

Also Read: Samsonite Omni PC vs. Omni 2 (In Depth Luggage Comparison)

Step-by-Step Process: How to Claim Samsonite Warranty

Step 1: Registering Product with Samsonite

1. Whenever you purchase any Samsonite, the first thing you need to do is register your product with Samsonite.
2. In order to register your product with Samsonite, you’ll need the product name or SKU number, which you’ll find somewhere inside your product. Along with the product name or SKU number, you’ll also need to provide your first name, last name, email address, phone number, and complete address.
3. Once you’re done, you’ll be asked to provide additional information, like the purchase date, product price, and proof of purchase.
4. As soon as you complete the form, you’ll receive a confirmation in the email you provided.

Step 2: Request for Service

1. Once you get the confirmation email, you’ll need to raise a request for repair.
2. Go to this repair request form on Samsonite and provide the required information.
3. Before filling out the form, take your product and find a label somewhere inside your luggage. You’ll get all the details written on the label.
4. In the form, there are many columns and you don’t have to worry about filling all the columns. Only those with the red color * are mandatory and the rest are up to you. If you’ve got details, you can fill it out.
5. Make sure to write about the issues you’re facing with your Samsonite inside the damage description column.
6. As soon as you submit the form, you’ll get an RMA number and your repair ticket will be generated. Keep this RMA number securely; it’ll help you track your product while it’s on the way. You’ll also get further instructions to follow.

Step 3: Ship the Product to the Warranty Repair Center

1. Now that you need to ship your product to the warranty repair center, there are two ways to do it.
   • The first method is that you can ship your product to the warranty repair center at your own cost.
   • The second method is that you can visit the nearest Samsonite’s authorized shop and the dealer will ship your luggage or product to the Samsonite’s repair center on your behalf. You’ll need to pay a small fee of $10 to $15, depending on the size of your product.
2. The second method is what we prefer because Samsonite authorized stores are easily available and it also minimizes your hassle.

Step 4: Tracking the Product

1. Now you’re done with what you needed to do. The rest is to keep an eye on your product. You can track your product and be aware of its status, like where it has reached, when you’ll get it back, and many other things.
2. To track your product, you’ll only need your registered email and the RMA number, which you got when you requested repair service.

Also read: Is Samsonite Really a Good Luggage Brand?

Conclusion: How to Claim Samsonite Warranty?

Simply gather all the information, including the product SKU number, proof of purchase, and a detailed description of the issue. You’ll also need to fill in the details of the buyer, like their name, address, and phone number.

With the details, you can visit the website through the links we provided above and claim your luggage or any other Samsonite product warranty. Once you’re done with claiming the warranty, you’ll get an RMA number that you can use to track your product.

To know in detail, we’d highly recommend you read the entire step-by-step process. We hope this guide helped, If you still have any concerns, do let us know in the comment section below.

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