How to Easily Contact Samsonite: Tips and Resources
Are you facing any issues with your old Samsonite luggage or any other Samsonite products, or are you looking to ask for some information but are confused about how to contact Samsonite? Do not worry anymore. Sometimes getting in touch becomes difficult when details are scattered.
This guide is a complete solution for contacting Samsonite; you won’t have to look anywhere else after this guide. Not only have we uncovered contacting Samsonite through the official website but also all the possible ways to contact Samsonite.
We’ve also linked out to relevant places so that you can find everything in place. Stay with us and you’ll get everything you need.
Table of Contents
Various Ways to Connect with Samsonite
Here are multiple ways to contact Samsonite; we’ve listed those ways first, through which you’re more likely to get a response faster. These are the fastest and most frequently used ways to get in touch with Samsonite so you can choose the one that works for you the best.
Customer Service Contact Information
Email and phone support are the top priorities for everyone, as these two methods are the fastest of all. You can choose either of them.
Phone Support
The contact numbers for Samsonite are 1-855-956-4598 and 1-800-223-7267. You can contact their customer service representative at this number. But make sure you contact them between Monday and Friday and 9:00 am and 4:00 p.m.
Outside of these hours, you won’t get a response from them.
Phone Nos.: 1-855-956-4598 and 1-800-223-7267
A Few Things You Must Know
- Most customers felt satisfied with Samsonite’s customer service. Most of the customers contacted them through phone calls, and around 38% of them could successfully contact Samsonite and talk to a real person.
- The average call holding time is 1 minute and the longest waiting time is usually on Mondays, while the shortest time is on Fridays.
- You must be ready with the following information that might ask you to identify you as their customer:
- Your First and Last Name
- Email Address
- Phone No
- Those who contacted Samsonite customer care have evaluated contacting them as neither too easy nor too difficult.
Email Support
If you don’t get a response through a phone call or, for any reason, you don’t want to contact them on a phone call, you can try this method. You can write an email with your concern at [email protected].
This is the best email address to contact them and around 98% of customers used the same email to get their problems resolved. Once you email them, their customer service teams will respond to you as soon as possible.
Email: [email protected]
Text Support
You can also contact Samsonite through text or along with your email. You can also leave a text to increase your chances of getting a faster response. To send them a text, you can use the same number that we mentioned above for phone calls.
Similar to a phone call, you will have to contact them between the time slots of Monday and Friday, 9:00 am and 4:00 pm. So keep this in mind to get a response from them.
Text On: 1-800-262-8282
Live Chat
Here is the live chat support: The best thing about this method is that it’s 24/7 support; no matter if it’s late at night, you can also get support from them but you must understand that this support is limited to a certain extent because of the use of AI models.
For further assistance, you must wait until the Samsonite team addresses your problem. For live chat support, they’ll need your email address so that they can contact you and avoid any spam.
Also Read: Samsonite Omni PC vs. Omni 2 (Most Popular Luggage)
Visiting Nearby Stores
If you are more comfortable talking one-on-one with a real person, visiting a nearby store will be a better option as compared to any other option. For this, you can visit those stores that are nearest to your location.
If you don’t know any nearby Samsonite stores, Samsonite has made it easy for you. You can use their tool to find the nearest Samsonite store. With a few clicks, you can find their stores, and then you can visit and talk to them directly.
Here is the Samsonite Store Locater Tool
Address of the headquarters of Samsonite?
Samsonite has multiple headquarters across the globe but its American and USA headquarters are located at:
- American Headquarters Address
- 575 West Street,
- Suit 110,
- Mansfield,
- MA 02048, USA
- USA European Headquarters Address
- 13-15 Avenue de la Liberte,
- L-1931 Luxembourg,
- Luxembourg
Also Read: How to claim Samsonite warranty?
Contact Samsonite Through Social Media
I’m 100% sure that if you use any of the methods that we mentioned above, you can surely get a response and get your problem solved. But still, if you want to contact them through social media or just want to follow them.
You can take a look below; I’m linking their relevant social handles below.
The fastest way to contact Samsonite is by phone or email. However, they are the quickest at Twitter and LinkedIn when it comes to social media. So always prioritize Twitter and LinkedIn after phone and email.
Other Social Handles
Tiktok
Also read: Ultimate Guide to Luggage Size and Linear Inches Rule
Conclusion: How to Contact Samsonite?
We’ve tried our best to provide you with all the possible ways to contact Samsonite. You can contact them through a phone call, email address, or even social media.
I hope this guide helped you solve your query but if you still have any questions or are facing any concerns with regards to contacting Samsonite customer support, let me know in the comment section below. We’d love to help you out.
